OUR COMMITMENT: RESPECTING AND PROTECTING YOUR PRIVACY
Acme Communications, Inc. recognizes that the trust of our customers and Web visitors
requires vigilant, responsible privacy protections.
We respect and protect the privacy of our customers. As a provider of telecommunications
and related services and products we recognize that we must maintain the confidentiality
of every customer's telephone calling and other account information.
We also respect and protect the privacy of our Web visitors. The expansion of online
services and changing technologies continues to create unique privacy concerns and
we recognize the need to maintain the confidentiality of information that Web visitors
reasonably expect to remain private.
We have a history of vigorously protecting customer and web visitor privacy.
Our customers and web visitors expect, deserve and receive nothing less than our
fullest commitment to their privacy. We also have an obligation to assist law enforcement
and other government agencies responsible for protecting the public welfare, whether
it be an individual or the security interests of the entire nation. If and when
we are asked to help, we do so strictly within the law and under the most stringent
conditions.
This privacy policy addresses the privacy of Acme Communications retail customers
and Web visitors in the United States. Where applicable, Acme Communications will
comply with the laws of other countries that contain mandatory requirements that
differ from this policy. In selected jurisdictions outside the United States, a
member of the Acme Communications may adopt a separate privacy policy to reflect
the requirements of applicable local laws.
This policy identifies the types of data and information we collect, how we use
it, how you can control its use and the steps we take to protect it. The primary
focus of this policy is non-public information that identifies or that is linked
to the identity of a customer or Web visitor ("personal identifying information").
In this policy, the Acme Communications, Inc. and its subsidiary and affiliated
entities. Members of the Acme Communications companies have agreed to the privacy
practices in this policy.
This policy does not apply where non-members of the Acme Communications, Inc. of
companies ("third parties").
When you sign up for certain Acme Communications-offered services, you may
agree to additional privacy policies that address service-specific privacy practices.
For example, certain Acme Communications Internet services - Adsnet.com Dial, Acme
Communications DSL, is subject to an additional privacy policy.
WHAT PERSONAL IDENTIFYING INFORMATION WE COLLECT, HOW WE
USE IT AND HOW YOU CAN CONTROL ITS USE Personal identifying information we collect and use
We collect personal identifying information regarding our customers, including
information customers give us, information collected as a result of the customer’s
relationship with us and information we obtain from other sources. Examples include
name; address; e-mail address; telephone number; billing, payment, usage, credit
and transaction information (including credit card numbers, account numbers and/or
social security number); and demographic information.
We also collect personal identifying information that our Web visitors choose to
provide to us (e.g., name, address, telephone number, e-mail address) when registering
on our Web sites; ordering Acme Communications-offered products or services; sending
us e-mail; responding to our surveys; entering contests or sweepstakes; or in connection
with online ordering or billing functions.
We use the personal identifying information of a customer to provide, confirm, change,
bill, monitor and resolve problems with the quality of Acme Communications-offered
products and services. We also use the personal identifying information of a customer
or Web visitor to develop, market and sell our products and services.
We may aggregate the personal identifying information of different customers or
Web visitors to produce data about a group or category of services, customers or
Web visitors. For example, we might use aggregate data about the types of services
our customers have generally purchased at the same time in order to develop attractive
bundled service offerings. Such aggregate data, however, will not reflect any personal
identifying information of any specific customer or Web visitor.
WHAT PERSONAL IDENTIFYING
INFORMATION WE COLLECT, HOW WE USE IT AND HOW YOU CAN CONTROL ITS USE Personal identifying
information we collect and use
We collect personal identifying information regarding our customers, including information
customers give us, information collected as a result of the customer’s relationship
with us and information we obtain from other sources. Examples include name; address;
e-mail address; telephone number; billing, payment, usage, credit and transaction
information (including credit card numbers, account numbers and/or social security
number); and demographic information.
We also collect personal identifying information that our Web visitors choose to
provide to us (e.g., name, address, telephone number, e-mail address) when registering
on our Web sites; ordering Acme Communications-offered products or services; sending
us e-mail; responding to our surveys; entering contests or sweepstakes; or in connection
with online ordering or billing functions.
We use the personal identifying information of a customer to provide, confirm, change,
bill, monitor and resolve problems with the quality of Acme Communications-offered
products and services. We also use the personal identifying information of a customer
or Web visitor to develop, market and sell our products and services.
We may aggregate the personal identifying information of different customers or
Web visitors to produce data about a group or category of services, customers or
Web visitors. For example, we might use aggregate data about the types of services
our customers have generally purchased at the same time in order to develop attractive
bundled service offerings. Such aggregate data, however, will not reflect any personal
identifying information of any specific customer or Web visitor.
Personal identifying information we disclose to third parties
We may provide personal identifying information to third parties where required
to provide certain Acme Communications-offered products and services. For example,
we disclose certain Acme Communications Video-related personal identifying information
to our video provider and its affiliates solely in order to provide Acme Communications
Video services.
We may also provide personal identifying information to third parties who perform
functions or services on our behalf. Examples include shipping companies who deliver
Acme Communications products; Acme Communications-authorized agents who market and
sell Acme Communications-offered products and services on our behalf; and Web site
development or advertising companies, who provide Web design, analysis and advertising
services.
When we provide such personal identifying information to third parties to perform
such functions or services on our behalf, we require that they protect personal
identifying information consistent with this policy and do not allow them to use
such information for other purposes.
We may, where permitted or required by law, provide personal identifying information
to third parties (including credit bureaus or collection agencies) without your
consent:
To obtain payment for Acme Communications-offered products and services, enforce
or apply our customer agreements, and/or protect our rights or property.
To comply with court orders, subpoenas, or other legal or regulatory requirements.
To prevent unlawful use of communications or other services, to assist in repairing
network outages, and when a call is made to 911 from a customer phone and information
regarding the caller’s location is transmitted to a public safety agency.
To notify a responsible governmental entity if we reasonably believe that an emergency
involving immediate danger of death or serious physical injury to any person requires
or justifies disclosure without delay.
A customer’s name and telephone number may also be transmitted and displayed on
a Caller ID device unless the customer has elected to block such information. Caller
ID Blocking does not prevent the display of the number when you dial certain business
numbers, 911, 900 numbers or toll-free 800, 888, 877 or 866 numbers.
Information included in our directories and directory assistance service
We publish and distribute directories in print, on the Internet, and on CDs and/or
other electronic media (some complimentary and some for a fee). These directories
include limited personal identifying information about our customers - i.e., published
customer names, addresses and telephone numbers - without restriction to their use.
Our directories may also include information obtained from third parties. We also
make that information available through directory assistance operators and through
the Internet. For more information on controlling the disclosure of this information,
see Obtaining non-published and non-listed
numbers below.
We are required by law to provide published customer names, addresses and telephone
numbers (or non-published status) to unaffiliated directory publishers and directory
assistance providers, over whom Acme Communications, Inc. has no control, for their
use in creating directories and offering directory assistance services.
This directory information is not legally protected by copyrights and may be sorted,
packaged, repackaged and made available again in different formats by anyone, including
Acme Communications, Inc.
Obtaining non-published and non-listed numbers
Except as described below, telephone listings of Acme Communications, Inc. local
telephone customers are made available in our directories and through directory
assistance.
When a customer subscribes to Acme Communications, Inc. local telephone service,
we offer the opportunity to request that the customer’s name, number, and address
not be published in our directories or made available through our directory assistance.
The names, numbers and addresses of customers who choose to have a "non-published"
number will not be available in our directories or through our directory assistance.
Likewise, we do not make non-published numbers available to others to include in
directories or to provide directory assistance services.
The names, numbers and addresses of customers who choose to have a "non-listed"
number will not be available in Acme Communications directories, but the information
will be publicly available through directory assistance and will be provided to
unaffiliated directory assistance providers over whomAcme Communications exercises
no control.
There is a fee for customers who choose to have non-published or non-listed telephone
numbers.
Customers may choose to exclude partial or all address information from their listings.
Customers in Nevada do not have the option of a non-listed number.
We comply with all applicable laws and regulations regarding "Do Not Call" lists.
These laws generally permit companies to contact their own customers even though
such customers are listed on the federal and, in some instances, state "Do Not Call"
lists.
Residential consumers may request that they be removed from Acme Communication's
telemarketing lists at any time, including when anAcme Communications marketing
and promotional call is received or by contacting an Acme Communications
service representative.
Where required by state laws and/or regulations, we also honor requests from business
customers to be removed from our telemarketing lists.
Customer Proprietary Network Information
In the normal course of providing telecommunications services to our customers,
we collect and maintain certain customer proprietary network information, also known
as "CPNI". Your CPNI includes the types of telecommunications services you currently
purchase, how you use them and related billing information for those services. Your
telephone number, name and address are not CPNI.
Protecting the confidentiality of your CPNI is your right and our duty under federal
law. We do not sell, trade or share your CPNI - including your calling records -
with anyone outside of the Acme Communications, Inc. family of companies or with
anyone not authorized to represent us to offer our products or services, or to perform
functions on our behalf except as may be required by law or authorized by you.
As a general rule, we are permitted to use CPNI in our provision of telecommunications
services you purchase, including billing and collections for those services. We
are permitted to use or disclose CPNI to offer telecommunications services of the
same type that you already purchase from us. We may also use or disclose your CPNI
for legal or regulatory reasons such as a court order, to investigate fraud or to
protect against the unlawful use of our telecommunications network and services
and to protect other users.
WHAT ONLINE INFORMATION
WE COLLECT, HOW WE USE IT AND HOW YOU CAN CONTROL ITS USEWeb usage information
we collect and use
When Web visitors access our Web sites we automatically receive certain "Web
usage" information. For example, our Web servers automatically collect the visitor's
IP address, the visitor's Web browser and operating system types, and the identity
of the Web page from which the visitor's browser entered our Web site. In addition,
primarily through the use of cookies or Web
beacons, we may collect other Web usage information, such as the
Web pages the browser visits on our Web sites, the amount of time spent on such
Web pages and whether the browser re-visits our Web sites/pages.
We use Web usage information to facilitate and enable the functioning of our Web
sites and to expand and improve our Web visitors' online experience. We may also
aggregate such Web usage information with other visitors' Web usage information
to assess trends and better design, monitor and otherwise improve our Web sites,
as well as to focus our marketing efforts.
In some cases we may combine Web usage information related to your access to our
Web sites with personal identifying information. We use the combined information
to provide our customers and Web visitors with a better online experience by providing
customized features and services and to market and provide advertising about goods
and services that may be of particular interest. Once combined, the resulting data
is protected as personal identifying information as described in this policy.
How we use cookies, Web beacons, etc.
Cookies are alphanumeric identifiers that a Web server sends to your computer when
you visit a Web site. Cookies can contain a variety of information, such as a simple
count of how often you visit a Web site or information that allows us to customize
our Web site for your use. Web beacons (also known as "clear gifs" or "one-pixel
gifs") are small graphic images on a Web page or in an e-mail that allow us to monitor
the activity on our Web sites or to make cookies more effective.
We, or a third party acting on our behalf, may use "cookies" to tailor and improve
the content we deliver to our Web visitors, to improve our Web sites by assessing
which areas, features, and products are most popular, and to personalize our Web
sites and make recommendations based on information, including product choices,
a particular visitor has previously provided. For example, we may use a cookie to
identify your state so we do not ask you to enter it more than once. We also use
cookies to store user preferences, complete online order activity and keep track
of transactions.
We, or a third party acting on our behalf, may use Web beacons in certain of our
Web pages and e-mails to gauge the effectiveness of our marketing campaigns and
e-mail correspondence. For example, we may use Web beacons in our HTML-based e-mails
to let us know which e-mails have been opened by the recipients.
You can configure your Web browser to alert you when a Web site is attempting to
send a cookie to your computer and allow you to accept or refuse the cookie. You
can also set your browser to disable the capacity to receive cookies or you can
delete cookies previously accepted. Some Acme Communications, Inc. Web pages (and
other Web pages) may not work correctly if you have cookies disabled.
We may use advertising companies to deliver ads for Acme Communications, Inc.-offered
services and products on our Web sites or on third party Web sites. These Internet
ads are often called "banner ads" and may contain third-party cookies or Web beacons
that allow tracking of visitors' responses to our advertisements. Although these
third parties may receive anonymous Web usage information about ad viewing on such
Web sites, we prohibit them from using this information for any purpose other than
to assist us in measuring the effectiveness of our ads.
We may also accept third party advertisements on our Web sites. You should refer
to the privacy policy of these advertisers for information regarding their use of
cookies and collection of information. You can visit the Network Advertising Initiative Web site
to opt out of certain network advertisers' cookies.
Our e-mail marketing practices
We periodically send customers news and updates via e-mail regarding Acme Communications,
Inc.-offered services, products, and special promotions. Every marketing e-mail
we send contains instructions and an opt-out link that will allow you to stop additional
Acme Communications, Inc. marketing e-mails based on line of business.
We do not provide your e-mail address to third parties for the marketing of third-party
products without your consent.
Our policy on online
access by children
Acme Communications, Inc. Web sites are not designed to attract children under the
age of 13. We do not target children for the collection of information online and
do not knowingly collect personal identifying information from anyone under the
age of 18.
Ordering online products and services from Acme Communications, Inc. is limited
to adults (age 18 or over or as otherwise legally defined).
We comply with all applicable laws and regulations, including the Children's Online
Privacy Protection Act (COPPA), which requires the consent of a parent or guardian
for the collection of personally identifiable information from children under 13.
Linking to other
sites
Our Web sites may provide links to third party sites. We are not responsible for
the privacy, security or content of such sites. If you are asked to provide information
on one of these Web sites, we encourage you carefully to review their privacy policy
before sharing your information.
Online privacy education
We care about the privacy of our customers and Web visitors and strive to provide
you with relevant information to help you learn how better to protect your privacy
and security while online.
All Acme Communications, Inc. employees are subject to the Acme Communications,
Inc. Code of Business Conduct and certain state-mandated codes of conduct. The Acme
Communications, Inc. Code requires all our employees to follow every law, rule,
regulation, court and/or commission order that applies to our business at all times.
In addition, the Code specifically requires compliance with legal requirements and
company policies related to the privacy of communications and the security and privacy
of customer records. Employees who fail to meet any of the standards embodied in
the Code of Business Conduct may be subject to disciplinary action, up to and including
dismissal.
We employ security measures designed to protect against unauthorized access to or
unauthorized alteration, disclosure or destruction of data, including personal identifying
information. We have implemented technology and security features and strict policy
guidelines to safeguard the privacy of your personal identifying information, and
we will continue to enhance our security procedures as new technology becomes available.
For example:
We maintain and protect the security of our servers and we typically require user
names and passwords to access sensitive data.
We use industry standard encryption methods to protect your data transmission unless
you authorize unencrypted transmission.
We limit access to personal identifying information to those employees, contractors,
and agents who need access to such information to operate, develop, or improve our
services and products.
If we determine that a security breach has occurred and that such breach creates
a risk of identity theft or service disruption, we will make reasonable attempts
to notify you.
This privacy policy supersedes and replaces all previously posted privacy policies.
We want you to be aware of the information we collect, how we use it and under what
circumstances, if any, we disclose it. We reserve the right to update this privacy
policy to reflect any changes we make in order to continue to serve the best interests
of our customers and Web visitors and will timely post those changes. If we make
a material change to this privacy policy, we will post a prominent notice on our
Web sites.
If we intend, however, to use personal identifying information in a manner materially
different from that stated at the time of collection, we will attempt to notify
you at least 30 days in advance using an address or e-mail address, if you have
provided one, and by posting a prominent notice on our Web sites, and you will be
given a choice as to whether or not we use your information in this different manner.
Please periodically check our Web sites for changes to this privacy policy.
Acme Communications, Inc. honors requests from customers and Web visitors to review
their personal identifying information that we maintain in reasonably retrievable
form and we will gladly correct any such information that is inaccurate. You may
verify that appropriate corrections have been made. Please contact an Acme Communications,
Inc.
service representative.
We are happy to address any concerns you may have about our
privacy practices and policies. You may e-mail us at privacy@acmetc.com or write to us at
Acme Communications, Inc. Privacy Policy, 618 Franklin St, Michigan City,
IN 46360.
If you have questions or concerns regarding this policy, you should first contact
us via e-mail at privacy@acmetc.com.
If you do not receive acknowledgment of your inquiry or your inquiry is not satisfactorily
addressed, you should then contact Acme Communications, Inc.representative at 1-219-879-6600
they will serve as a liaison to resolve your concerns.
